Terms of Service & Refund Policy 

Thegrlupstairs is dedicated to providing exceptional customer service and delivering quality products both online and in-person. 

​

Due to the small batch and custom nature of artwork and apparel pieces, no refunds or exchanges will be available after you have submitted your purchase. Please be sure to contact the shop with any product inquiries or refer to the product details to ensure you are purchasing the correct size/ dimension that suits your needs. 

​

All digital audio downloads will be delivered via the email provided during checkout. 

​

Damaged or defective orders are reviewed on an individual basis and customer may be required to submit supporting documents. 

​

​